Getting the Most Out of the Turnover Process

Daniel Lacy, McCownGordon Construction
Chris Hillman, McCownGordon Construction

On intricate life science and technology projects the turnover process is often the most critical. It is not only how the contractor ensures the completed work functions properly, but also, ensuring the success of the future maintenance of the building. Owner training, operations and maintenance manuals, commissioning and warranties are the foundation of the process. Discover what a contractor's best practices entail and hear stories of steps our team has taken to enhance the process customized to our client's needs. Each stakeholder in the project holds varying responsibilities and expectations to ensure a successful turnover process.

Key Success Strategies that will be outlined:

  • Laying the foundation for a successful turnover process. This start early in the design phase and bidding process
  • Setting the expectation amongst the entire team
  • Management of the submittal process
  • Management of the actual construction and how it relates to turnover
  • Functional testing and commissioning
  • Turnover deliverable

Learning Objectives

  • Learn what the complete turnover process entails from a contractor's perspective and how your involvement up front can improve and simplify the process on your staff at the end of construction and throughout the maintenance of your facility.
  • Learn how to maximize your commissioning process to maximize the efficiency of your facility.
  • Gain knowledge on the various phases of design, construction, commissioning, qualification and the routine monitoring of various critical utility systems. Learn general procedures used to bring these systems to a validated state and, once they are validated, to establish a routine environmental program.
  • Learn the items to identify during construction to ensure a successful turnover process.


Daniel leads the science and technology market for McCownGordon. His clients include some of the region's most notable organizations including Boehringer Ingelheim Vetmedica, Inc., the Kansas Bureau of Investigation and CEVA Biomune. He's found a unique niche for not only science and technology projects, but large complex projects that require extensive coordination and communication. Daniel places a strong emphasis on building relationships and currently serves as a board member for I2SL.

Chris Hillman is a general superintendent for McCownGordon, one of the largest construction managers in the region. He has more than 24 years of experience serving as a foreman and superintendent for some of the largest commercial general contractors and subcontractors in the region. He has developed a special expertise for science and technology projects including pharmaceutical, bioscience and life science research facilities.


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